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Get support

There are several ways to get help with Layer.

Slack#

Join the Layer Community on Slack to discuss issues, ask question, or give feedback. This channel is best for short conversations and small problems, not for bug reporting.

Layer Discourse community#

The best method to get help is our Layer Discourse community. You can search to see if other users are having (or have solved) similar issues. If they haven't, then you can file a bug or submit an idea by creating a new post with an appropriate tag.

Discourse posts also appear in our ZenDesk, and we migrate them to our issue tracking system if they are bugs or feature suggestions.

What to include#

You can include information that will help Layer engineers and members of the community to help you.

Layer diagnostics#

Run layer diagnose and include the output in your ticket. For more information about this command, refer to CLI commands.

Layer logs#

If you are having project build or pipeline issues, then run layer logs PIPELINE_RUN_ID > NAME_OF_YOUR_LOG_FILE to create a log file and include them with your ticket. For more information about this command, refer to CLI commands.